Reports To: CEO
Supervises: MHOP Clinical Supervisor(s), BCM Supervisor(s), Supported Independent Living (SIL) Recovery Specialist, Front Desk Supervisor (and, indirectly, program staff); Psychiatrist(s) Consultant (s)
FLSA Status:
Department/Programs: Mental Health Outpatient Program (MHOP), Blended Case Management (BCM) Program, Supported Independent Living Program (SIL), Front Desk Operations
Position Summary
The Mental Health Services Program Administrator works to implement large-scale decisions that improve clinical and administrative operations for the Mental Health Outpatient Program (MHOP), the Blended Case Management (BCM) Program and the Supported Independent Living Program (SIL). This role manages policy and budget matters to create better client experiences and outcomes and is responsible for the administrative functions of both programs to ensure they operate efficiently and meet all applicable regulatory standards and requirements.
Program Oversight & Operations
• Oversee day-to-day administrative operations for the Mental Health Outpatient Program (MHOP), Blended Case Management (BCM) Program, Supported Independent Living (SIL) and Front Desk operations.
• Continually evaluate the MHOP, BCM and SIL programs to promote quality care and effective, efficient business practices.
• Collaborate with Clinical, Case Manager and SIL Supervisors to create systems and processes that support program capacity, program quality, and staff productivity.
• Develop and maintain referral relationships with community providers, schools, and hospitals et., to expand outreach and drive enrollment in community mental health programs.
• Hiring and oversight of psychiatric coverage
Staff Supervision & Development
• Lead through supervision of the MHOP, BCM, SIL and Front Desk Program Supervisors to meet compliance and regulatory standards.
• Support the hiring process for MHOP, BCM, SIL and Front Desk operations as needed.
• Participate in on-call rotation as needed by the programs.
Quality, Compliance & Audits
• Ensure programs operate in accordance with all Interact policies and procedures, as well as all local, state, and federal regulations.
• Routinely monitor CQI reports and ensure that all issues identified through CQI are resolved in a timely manner.
• Ensure Supervisors conduct regular reviews of staff documentation to facilitate timely weekly billing.
• Ensure Supervisors conduct chart reviews, including utilization review, for all staff on at least a quarterly basis, and review findings in supervision.
• Assist in the preparation for third-party audits, reviews, and surveys, and participate as requested.
• Develop and implement any Performance Improvement Plan resulting from a third-party review or audit.
Budget & Finance
• Coordinate with Finance to create and manage program budgets, ensuring budget goals are met and implementing corrective action as needed.
Policy & Regulatory Compliance
• Review and revise protocols within the program in accordance with Interact policy.
• Review and revise policies in coordination with CQI as necessary.
• Ensure that the programs operate in accordance with and meet all regulatory requirements
Qualifications
• Education:, Master’s degree or terminal degree in Social Work, Counseling, Psychology, Mental Health
• Licensure: LCSW or LPC
• Experience: minimum of 5 years of progressive experience in behavioral health program administration, including clinical supervisory experience
• Knowledge of applicable local, state, and federal behavioral health regulations and CQI/utilization review processes
• Strong organizational, staff supervisory and billing/revenue monitoring skills.
• Other Duties
This job description is not intended to be an exhaustive list of all duties, responsibilities, and qualifications associated with the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
• Compensation
Salary Range – $100,000- $115,000 commensurate with experience
Generous Benefits Package
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